Shipping policy

Shipping Policy

Order Processing:

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  

Shipping Rates and Delivery Estimates:

• Royal Mail Tracked 48: £2.95. Delivery typically takes 2 business days after dispatch.
• Royal Mail Tracked 24 w/ signature: £5.95. Delivery typically takes in 1-2 business days.
  
• Royal Mail Special Delivery Guaranteed by 1PM: Priced at £22.95. Our fastest and most secure delivery option. Next day delivery is guaranteed by Royal Mail after dispatch.

Shipment Confirmation and Order Tracking:

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• GumGumGames Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• GumGumGames Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy:

• Our returns policy provides detailed information about options and procedures for returning your order. For more information, please visit our Returns Policy page.